The object of this study centres on a research project that sought to provide broader knowledge about the basic social services system from a perspective that has hitherto been scarcely examined: the shelter process provided by basic social services in small towns. Research has been carried out on what is being done currently by way of a shelter procedure as part of basic social services in order to look for answers and build new knowledge that can be replicated in other areas with similar characteristics. The research has provided an overview of the current situation involving the shelter process provided as part of basic social services in the counties of Berguedà, Moianès and Osona, counties in the province of Barcelona, and La Segarra, and in the province of Lleida from the standpoint of the intervention delivered by social service professionals. It has also addressed how the service can be improved.

From an empirical and reflective perspective we analysed the findings of our research, the results from the groups taking part and a range of bibliographical sources in order to define the principles and strategic lines to underpin a model of reference for the shelter service offered as part of social services in small towns.