This article presents Barcelona City Council’s Best Social Practices Project, a new way of producing and relaying knowledge from a municipal organisation. It was created in 2012 and its main mission is to identify, compile and disseminate best social practices related to internal work methodologies, but also those related to services and projects aimed at citizens. These are the responsibility of the Department for Social Rights, Global Justice, Feminism and LGTBI affairs, in which the third sector and other administrations may participate.
The Best Social Practices Project aims to enable learning processes and ongoing improvement in the working procedures of all professionals, which may serve to encourage innovation, ongoing improvement and quality in the response that we offer to society and the people we work for.